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Privacy Policy

Welcome to ShelfScan! We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for individuals with dietary restrictions, accessible via shelfscan.app (the “App”). Please read this policy carefully.

1. Who We Are

Business Name: ShelfScan

Business Address: Istanbul

Email Address: shelfscanapp@gmail.com

Website: shelfscan.app

2. Data Controller

ShelfScan (“we,” “us,” or “our”) acts as the data controller for any personal information you provide through our App or website. This means we are responsible for deciding how and why your personal data is processed.

3. Data We Collect

We may collect the following types of information from you:

  • A. Personal Identification Information
    • Account Information: When you register, we may collect your name, email address, and password.
    • Contact Information: Your email address is used for app support and account management purposes.
  • B. Device and Usage Information
    • Device Data: Information about the type and version of your device, operating system, unique device identifiers, and mobile network information.
    • App Usage Data: Information on app activity, features used, clicks, page views, time spent, and search queries to help us understand how you use the App.
  • C. Special Category Data

    We may collect dietary restriction information if provided voluntarily by you. This data is collected to provide customized ingredient scanning results, ensuring accuracy for your dietary needs. We take special care in handling this sensitive data under GDPR guidelines.

4. How We Use Your Information

We process your personal information for the following purposes:

  • Service Provision: To enable app functionality, including scanning food products, accessing ingredient details, and receiving recommendations.
  • App Improvement: To analyze usage patterns, troubleshoot issues, and improve our app and services.
  • Communications: To send you important updates, support communications, or responses to your inquiries.
  • Legal Compliance: To comply with applicable legal obligations and regulations.
  • Marketing (Optional): With your consent, we may send promotional materials, newsletters, and special offers. You can opt out at any time.

5. Legal Bases for Processing

Our legal grounds for collecting and using your information are as follows:

  • Contractual Necessity: To fulfill our agreement in providing the App and its services.
  • Legitimate Interests: To improve and secure our App and offer effective customer support.
  • Consent: For sending marketing emails or processing special category data related to dietary restrictions. You may withdraw your consent at any time.
  • Legal Obligation: For complying with applicable laws, such as tax and regulatory requirements.

6. Sharing Your Information

We do not sell or rent your personal information. However, we may share it under these circumstances:

  • With Service Providers: To trusted third-party providers for hosting, data analysis, customer support, and communications.
  • Legal Requirements: If required by law, we may share data in response to legal requests or to protect our legal rights.
  • Business Transfers: In case of merger, acquisition, or asset sale, personal data may be transferred under confidentiality obligations.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After the retention period, your data will be securely deleted or anonymized.

8. Your Rights Under GDPR

As a user under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data that we hold.
  • Right to Rectification: Correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal obligations.
  • Right to Restriction of Processing: Restrict processing of your data under certain conditions.
  • Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to data processing based on legitimate interests, such as marketing.
  • Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at shelfscanapp@gmail.com.

9. Data Security

We use industry-standard security measures to protect your personal information. While we strive to ensure its security, no system is 100% secure. We urge you to take steps to protect your personal data and safeguard access to the App.

10. Cross-Border Data Transfers

If we transfer your data to service providers outside of the European Economic Area (EEA), we ensure appropriate safeguards, such as standard contractual clauses, to protect your information.

11. Cookies and Tracking Technologies

Our App and website may use cookies and similar tracking technologies to improve functionality, analyze usage, and personalize content. You can manage cookies through your device settings. Please refer to our Cookie Policy for further details.

12. Children’s Privacy

Our App is not directed at children under the age of 16. We do not knowingly collect data from children. If we become aware that we have collected personal data from a child, we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the revised policy on our website with a new effective date. We encourage you to review the policy regularly.

14. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, or if you wish to exercise your GDPR rights, please contact us:

  • Email: shelfscanapp@gmail.com
  • Address: Istanbul, Turkey

This policy ensures that ShelfScan complies with GDPR, transparently handling user data while safeguarding their rights and privacy.